Support

Check the email address for typos first — it's the usual culprit. Then:

1. Tap Forgot password on the sign-in screen and follow the reset link.
2. If the email doesn't arrive within five minutes, check your spam folder.
3. Make sure you're on the latest app version.

Still stuck? Email us from the address on the account and we'll sort it out.

Reset emails come from our sending domain and occasionally land in spam or get held by a corporate filter. Check spam, then add our address to your contacts and try again. If you signed up with a work address, a personal one is often more reliable.

Yes — Settings → Profile → Email. You'll need to confirm the new address before the change takes effect.

Progress syncs when the app has a connection. If you practised offline, open the app with data or Wi-Fi and give it a few seconds — pull down on the home screen to force a sync. Also confirm you're signed in to the same account in both places.

Our band estimates are indicative and meant to show you where you're improving. They are not official IELTS results and have no standing with IELTS, the British Council, IDP or Cambridge. Treat them as a practice signal, not a prediction.

Email us with the task name and the date you attempted it, and we'll review the marking manually. If we got it wrong, we'll correct the record on your account.

Downloaded lessons work offline. Anything that needs marking — writing and speaking tasks — is submitted the next time you're online.

In the app: Settings → Account → Delete account. Or use the web form at aceenglish.adroit-lms.com/delete-account — no app needed.

Deletion is permanent and removes your practice history and scores.

Yes. Email learn@xaltius.tech from your account address and we'll send your account and progress data in a machine-readable file within 30 days.

We use them to mark your work and give you feedback, and nothing else. The privacy policy sets out the full detail, including how long we keep recordings.